Frequently Asked Questions

Q. What forms of payment do we accept?
A. Cash, Check, Visa, Master Card, Debit Cards (including HSA)

Q. Can you bill me for my copay?
A. Your copay is due at the time services are rendered.

Q. What is the LabCall phone number?
A. LabCalls: (865) 769-4466

Q. What is your fax numbers?
A. Tower at Parkwest: (865) 769-4418

Q. What are the office hours?
A. Monday thru Friday - 8:30 am to 5:00 pm

Q. What hours is the nurse's line available?
A. Monday thru Friday - 9:00 am to 4:00 pm

Q. How do I obtain a copy of my medical records?
A. You must sign a medical release form, if your records are being sent to anyone other than a physician or your current insurance company, there is a charge of $20.00 for the first forty pages and 25¢ for each additional page after forty.

Q. How do I get a current prescription refilled?
A. Call our nurses line between the hours of 9:00 AM - 3:00 PM. After checking with your physician, if your prescription can be refilled it should be called in to your pharmacy within 1 to 2 business days.