Patient Resources

Patient Resources

Our Pelvic Medicine Patient Resources page will provide you with the answers to commonly asked questions, as well as educational resources and videos.

Download and fill out the patient information form.

Frequently Asked Questions
    What forms of payment do you accept?

    Cash, Check, Visa, Master Card, American Express, Debit Cards (including HSA)

    Can you bill me for my copay?

    Your copay is due at the time services are rendered.

    What is LabCalls phone number and website?

    LabCalls: (1-877-678-1215) or visit our website (

    What is The Institute for Female Pelvic Medicine’s fax number?

    Our Century Park office fax is (865) 671-7190

    What are the office hours for The Institute for Female Pelvic Medicine?

    Monday through Friday, 8:30 AM to 5:00 PM

    What hours is the Nurses’ Line available?

    Monday through Friday, 8:45 AM to 4:30 PM

    How do I obtain a copy of my medical records?

    You must sign a medical release form. If your records are being sent to anyone other than a physician or your current insurance company, there is a charge of $20.00 for the first 40 pages and 25¢ for each additional page after 40.

    How do I get a current prescription refilled?

    We ask that you contact your pharmacy. They will forward a request for your prescription refill. Please allow 24 hours for the request to be complete.